Customer Experience Representative (Temp)

We are looking for a Customer Experience Representative based in our Jersey office, to join us on a temporary basis, initially for a 4-month period.

You will assist customers in transitioning to new billing packages, provide detailed explanations of new billing features and benefits, address and resolve customer queries related to the migration process.

We can offer you a great working environment as part of a team where your enthusiasm and dedication are valued.

If you’re a technologically savvy, dynamic and customer-focused individual looking for an opportunity to work with a leading telecommunications provider, then we would like to hear from you!

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us here [email protected].

Key Responsibilities

• Contribute to the overall success of the customer migration project 
• Educate customers on how to use the new My JT app effectively
• Provide 1st line customer support by investigating, responding and resolving billing enquiries, whilst retaining the customer
• Establish and maintain knowledge on Company products and services
• Receive and deal effectively with customer feedback

• Previous experience in a customer service environment 
• Comfortable operating several applications/computer systems at the same time
• Ownership of problems/customer issues and responsibility for outcomes
• Attention to detail with accurate recording of information 
• Confidently engage with people and build positive working relationships
• Excellent communication skills

24 days holiday (pro-rated for length of contract) Professional Development JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines. Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.