JT
Customer Experience Representative (Temp)
Telecoms
- Job type
- Full-time
- Contract type
- Temporary
- Start date
- Immediate
- Salary
- Not shown
The Position
You will assist customers in transitioning to new billing packages, provide detailed explanations of new billing features and benefits, address and resolve customer queries related to the migration process.
We can offer you a great working environment as part of a team where your enthusiasm and dedication are valued.
If you’re a technologically savvy, dynamic and customer-focused individual looking for an opportunity to work with a leading telecommunications provider, then we would like to hear from you!
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us here [email protected].
Key Responsibilities
- Contribute to the overall success of the customer migration project
- Educate customers on how to use the new My JT app effectively
- Provide 1st line customer support by investigating, responding and resolving billing enquiries, whilst retaining the customer
- Establish and maintain knowledge on Company products and services
- Receive and deal effectively with customer feedback
- Previous experience in a customer service environment
- Comfortable operating several applications/computer systems at the same time
- Ownership of problems/customer issues and responsibility for outcomes
- Attention to detail with accurate recording of information
- Confidently engage with people and build positive working relationships
- Excellent communication skills