Head of Customer Transformation and Experience
JT Global
Full-time | Permanent | Hybrid | IT / Telecoms
https://jobs.je/vacancy/23988/head-of-customer-transformation-and-experience
This is a pivotal leadership opportunity for a visionary Head of Customer Transformation and Experience to shape the future of how we serve our customers. Sitting at the heart of the organisation, you will lead the transformation of our customer journey, bringing together operations, digital innovation, and insight to create a seamless, customer centric experience. Your work will define how customers feel about us at every touchpoint and will directly influence our reputation, growth, and success.
In this role, you will drive meaningful change at scale. You will lead major transformation programmes, integrate operations across a complex environment, and unlock the full potential of data, technology, and people. This is not simply about improving processes, it is about reimagining how we operate, embedding a culture that puts the customer at the centre of every decision, and delivering outcomes that truly make a difference.
For the right individual, this role offers the chance to leave a lasting legacy. You will grow as a strategic leader, expand your influence at executive level, and build capabilities that will define the next stage of your career. You will work in a dynamic, forward thinking environment where innovation is encouraged, where your ideas matter, and where your leadership will inspire others to achieve exceptional results.
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at [email protected].