Technical Administrator (FTC)

We are seeking a detail-oriented and proactive Technical Administrator to join our dynamic team, on a 25 hour per week fixed-term contract until the end of 2024.

In the field of telecommunications, messaging and number lookup services play crucial roles in how we communicate via phones and other devices. JT provides top-tier SMS and Number Lookup services through our JT Messaging Hub. We are committed to ensuring our clients experience unparalleled quality and reliability.

In this role, you will support the team with administrational tasks that will ensure that SMS and Number Lookup traffic associated with the JT Messaging Hub business is maintained with the highest standards of quality and profitability.

You will collaborate closely with our Sales and Support teams, as well as with suppliers, to deliver an exceptional customer experience.

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us here [email protected].

Key Responsibilities 

• Ensuring that information held on suppliers is accurate, up-to-date and organized enabling efficient operations and effective decision-making
• Maintaining and mapping an updated directory of mobile network ID’s to ensure smooth communication and delivery
• Registering SMS campaigns with carriers or regulators to ensure compliance and avoid spam
• SMS whitelisting to allow specific numbers or domains to bypass filters to deliver messages directly 
• SMS testing to verify the functionality and delivery of SMS messages across different carriers and devices
• SMS troubleshooting and escalate issues in message delivery, such as delays or failures, by diagnosing and resolving network or configuration problems
• Maintaining a knowledge base of SMS traffic registration procedures and requirements, to ensure that SMS traffic is properly managed and monitored according to industry standards and legal requirements
• Run reporting and analytics on a periodic basis 
• Work with Support teams to resolve traffic delivery issues promptly and in line with SLAs

• Previous experience in an analytic role or similar
• Advanced MS Office skills (namely Excel and PowerPoint)
• High level of attention to detail and problem-solving skills
• Excellent analytical skills with the ability to interpret data and generate actionable insights
• Effective communication skills to work with internal teams and external suppliers

24 days holiday Co-working office space available for UK employees Professional Development JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our “Smart Ways of Working” (SWOW) policy. Through our smart ways of working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.