Receptionist Fulltime - Paid

As an integral part of the Front of House Team, you will work collaboratively and flexibly with colleagues to provide an efficient, professional and caring front of house service for members of the public seeking to use the services of the JSPCA.  You will communicate effectively with the public and your colleagues, work within JSPCA policies, procedures and guidelines and support the promotion of the JSPCA and responsible pet ownership to the community.

Closing Date 02.12.24

Client Experience:

You will help create a good client experience, through the proactive provision of a welcoming front of house service.  Your role will deliver high standards of presentation and client engagement, offering a consistently warm and caring initial welcome to the JSPCA.  You will listen to and respond to client feedback, elevating to a manager where appropriate.

Supporting the Business

Under the guidance of your manager, and by planning and managing your day to day work in an efficient way and communicating with colleagues you will ensure the most efficient use of resources.  Your duties will include:

·         Provision of an efficient, professional and caring reception service both in person and via the telephone

·         Registration of eligible clients and their pets in accordance with current rules

·         Managing the appointment diary and visitor book, updating calendar & schedule appointments and check in incoming clients.

·         Process payments from clients and management of till processes in accordance with defined procedures, including issuing invoices for treatment and prescribed medication after each consultation.

·         Assist clients with any necessary paperwork, such as disclaim and adoption forms.

·         Handle sensitive situations with empathy and professionalism, including supporting the client through our cremation service.

·         Ensuring that client data held and used by the front of house team complies with the requirements of Data Protection Legislation

·         Provision of information to clients about the value and availability of preventive services and assist with client purchases such as pet food and reception shop.

·         Maintenance of the reception and waiting areas to a high standard of presentation, safety and cleanliness, elevating any areas of concern to the Front of House Manager

·         Provide cover for the Ambulance Driver during busy times, holidays etc. as required

 Working Safely and Securely:

You will take reasonable care for your own safety and the safety of others, including the public, staff, volunteers and contractors, by complying with health and safety and other related procedures to manage and minimise risk.  You will undertake high quality risk assessments and actively participate in evacuation training and procedures as necessary.

 Teamwork:

You will be an excellent team player helping to create a great place for your colleagues (staff and volunteers) to work.  You will be supportive, flexible and helpful to staff and volunteers alike, fostering a culture of good teamwork.  You will participate in periodic team meetings and work with colleagues to complete actions arising from them.  

Financial Procedures:

You will comply with all relevant financial procedures.  You will strive to be efficient and ensure cost effectiveness in all the work that you do.  

 Supporting our Purpose 

You will wear your JSPCA uniform with pride and enthusiastically provide information about the JSPCA to the public to foster a greater understanding and appreciation of our cause.  You will help maximise our income generation, using JSPCA guidelines and procedures, and will support wider fundraising initiatives as required.  

 ·         Able to plan and organise. 

 ·         Able to work on own initiative without immediate assistance from manager and take responsibility for getting things done within agreed parameters.

 ·         Strong people and interpersonal skills enabling strong and effective working relationships and interactions with clients.
 
 ·         Excellent communication skills

 ·         Knowledge and understanding of Data Protection Legislation requirements.

 ·         Knowledge of relevant Health and Safety compliance requirements and best practice relating to all aspects of the job.

 ·         Experience of assessing and managing operational risk relevant to the role, including where appropriate the production of risk assessments.  

 ·         Experience of office procedures, including good IT skills, record keeping and cash management procedures.

 ·         Good team worker and ‘can do’ attitude

 ·         Ability to work under pressure and to agreed deadlines.

 ·         Full clean driving licence