Operations & Payroll Support

As Operations & Payroll Support, you’ll be at the heart of our business, where your precision, reliability and attention to detail will keep our financial and HR operations running smoothly.  

This role ensures the accurate processing of employee data, payroll outputs and compliance with internal policies and external regulations. Positioned at the intersection of our Finance and HR functions, the role enhances operational efficiency, supports cross-department collaboration, and drives process improvements. You’ll play a vital part in maintaining the integrity of employee data, ensuring payroll accuracy and supporting essential processes that impact every individual in our organisation. 

You’ll gain hands-on experience across multiple departments, learning the intricacies of finance, payroll and HR all while collaborating with teams who value your contribution. Every day brings new opportunities to improve systems, suggest smarter ways of working and see the direct impact of your efforts.  

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at [email protected]. 

• Deliver timely and accurate support for core administrative processes including employee lifecycle transactions and finance operations activities 
• Responsible for the validation and submission of payroll data to ensure accurate processing 
• Reconcile payroll balances and coordinate with Finance for month end reporting and resolve discrepancies promptly   
• Identify opportunities to improve existing processes, reduce manual work and implement automation tools where appropriate 
• Work with technology teams or vendors to support implementation of automation initiatives that streamline operational efficiencies   
• Collaborate with HR, Finance, IT and other internal teams to ensure process design and delivery meets business needs and is user-centric 
• Monitor operational KPI’s and identify areas of improvement 
• Contribute to a culture of continuous improvement by identifying pain points and suggesting enhancements to workflows 
• Support audit activities related to payroll and finance 
• Work with accounts payable team, contributing to input supplier invoices and performing supplier reconciliations.  
• Liaising with the business to support the financial control environment by ensuring purchase orders are raised, receipted and approved.  
• Support the Accounts Receivables teams with Direct Debits, calculating monthly amounts and advising/communicating to the customer accordingly  
• Receive and deal efficiently with all enquiries, using specialist knowledge and expertise to resolve queries 

• Experience in supporting or leading operational process improvement initiatives 
• Strong analytical and problem-solving skills 
• Excellent attention to detail and accuracy 
• Process mapping and process improvement capabilities (e.g. Lean, Six Sigma methodologies) 
• Strong communication and interpersonal skills 
• Ability to manage multiple priorities and meet deadlines 
• Proficiency in Excel and experience with HRIS, payroll and finance systems (e.g. Oracle, ADP, Coupa)  
• Solid understanding of payroll legislation and HR Compliance across CI and UK 
• Working knowledge of finance operations such as invoicing, reconciliations and reporting 
• Familiarity with operational best practices and process design principles 

• 24 days holiday 
• Health & Dental Insurance 
• Pension Scheme 
• Bonus Scheme 
• Fully discounted staff services or cash allowance in lieu  
• Professional Development  
• Recharge Days 

JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.

Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.  
 
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.